Design Thinking in Enhancing Customer Experience for Legal Practice
We’ve all heard about tech and faster service, massive shifts in traditional offering, but how do we go about it in practice?
By using design thinking tools we learn how to re-think current systems and design creative solutions that answer all these areas, with the customer in the centre.
Design thinking skills are critical in a new age where creativity and simplicity looms. It’s a new skills lawyers should embrace, along with CX (customer experience), as the demands of the market change.
This masterclass, presented by two leaders in their field, dives into customer experience for lawyers using design thinking, providing a fresh perspective.
About the Presenters:
Robert Bloom is the Founder of DesignThinkers Group in South Africa. He works with a leading team of design thinkers in SA to ignite new insights and capabilities. For more on this innovative group, click here.
Julia Ahlfeldt is a certified customer experience consultant who has worked with clients like ABSA, Momentum, Virgin and Cell C locally and American Express, Ross Stores, JP Morgan Chase abroad. For more on her, click here.
These are two speakers you don’t want to miss. Come set your legal team, firm or department on a new trajectory.
The talks will be followed by a harvest table and wine.